We collect personal data when you (i) purchase watches and (iv) browse our website. Such personal data includes your name, email address, telephone number, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide to us. If we deliver a gift card (or other product) purchased by someone else, we process the contact details provided by the buyer.
We will only use your personal data for the legal purposes and grounds set out below. In addition, we will only use your personal data for the time set out in the "Storage Period", after which it will be deleted.
Categories of personal data : Identity (first and last name), delivery address/billing address, telephone number, email address, order information, payment details, payment history, credit card information and number of Payment reference.
Storage period : We will process your personal data during the term of our contract (including the duration of the guarantee, three years) and we will delete your personal data afterwards. The storage period also applies to any unsuccessful purchases due to insufficient funds in your account. We also keep your personal data due to legal requirements (accounting legislation) for 7 years.
Purpose of the treatment : When you register to receive news, invitations and offers (direct marketing), we process your personal data to provide you with the services you request. Our direct marketing may be based on profiling, which means that we will personalize the information you receive from us based on certain factors. We use the following types of personal data to compile a profile: gender, location, past purchases, behavior on our website, or past behavior when receiving direct marketing from us.
Categories of personal data : Any data collected in connection with a purchase (see “Purchases” above), email address, location (depending on the Exis Watches physical store or website you use to subscribe to our marketing communications ), any communication sent to you, order history and emails you have clicked on and your interactions with our website if you have followed a link in any email sent to you.
Legal basis for processing : Processing is necessary for our legitimate interests in maintaining good customer relations.
Storage period : If you unsubscribe or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. Unless there is another legal basis for holding your data (such as a valid purchase contract), we will also delete your personal data if you have not actively participated in any of our direct marketing communications for a period of thirty (30) months.
Purpose of the treatment : If you participate in a contest, raffle or event organized by us, we will process your personal data to be able to communicate with you (i) before or after the participation in the contest, raffle or event (ii) for identification purposes and age control or (iii) to choose a winner and distribute the corresponding compensation or prize.
Categories of Personal Data : Depending on the type of contest, sweepstakes, or event you enter, we may collect your name, email address, location, and date of birth, as well as your shipping address for the purposes of distributing compensation or corresponding prize. More details will be provided about exactly what data we are collecting in connection with each contest, sweepstakes or event.
Legal basis for the treatment : We need the personal data for the legitimate interest we have in managing your participation in relation to contests, raffles or events.
Storage period : We will keep your personal data only during the contest, raffle or event (including a possible evaluation of the same).
Purpose of the treatment : When you request assistance through our online chat or another of our support channels, we will process your personal data in order to help you with the corresponding matter.
Categories of personal data : Your name, email address and other contact information, order details, purchase amount, purchase history, place of purchase, invoice, payment method, our correspondence with you, technical data about the devices and the operating system used. At your initiative, we may also process personal data such as identification, bank account details, place of employment, telephone number, health data (such as allergies or other health data you provide to us), images attached by you or social status, if he mentions it during our conversation.
Legal basis for processing : If we provide this service based on the agreement with you, we consider that the processing of your personal data is necessary for the performance of the contract to which you are a party. In other cases, we consider that the processing of your personal data in the above context is based on our legitimate interest to provide you with the best possible customer service.
Storage period : We will delete your data within three years after the final resolution of the relevant matter, except for sensitive data (such as identification, bank account details, health data (such as allergic reactions or other health data you provide to us) , images you have associated, social status, if you mention it during our conversation) that will be deleted immediately after your case has been resolved.
Purpose of the treatment : If you have made a purchase with us, we are interested in knowing your experience on our website, the product, our service or any other experience you have had when interacting with us. For this reason, you may receive an email from us inviting you to answer a few questions and give us feedback. You can also choose whether you want us to contact you based on the feedback you have provided. Participation in the survey is voluntary.
Categories of personal data : Email address, order number, products purchased, gender (optional) and age (optional).
Legal basis for processing : Surveys are part of our customer service work and help us to provide customers with the best experience, and for this reason, we consider that we have a legitimate interest in this processing of your personal data. If we provide further services based on your feedback on purchased products, this will be done on the basis of the purchase agreement we have with you.
Storage period : We will delete your data within twelve months of taking the survey, unless there is another legal ground for retaining your data (such as a valid purchase contract or an ongoing customer service matter, see the information under the heading Support above). It is possible to opt out of receiving survey invitations via a link in the email invitation or by contacting firstname.lastname@example.org
Processing purpose : When you use our repair services, we will process your personal data to fulfill our contractual obligations to you (see Repair Service Terms and Conditions).
Categories of personal data : Identity (first and last name), email address, delivery address, any order information related to the initial purchase, credit card information, payment reference number and photos of the product to be repaired ( if we request it to evaluate the possibility of making the repair).
Legal basis for processing : Processing is necessary to perform our contract with you (i.e. Repair Service Terms and Conditions).
Storage period : We will process your personal data during the term of our contract (including the duration of the guarantee, three years) and we will delete your personal data thereafter.
Processing purpose: If you have initiated a purchase on our website and have provided your email address in connection with it, but have not completed the final step of your purchase, we will send you an email with a link to your shopping cart. purchase for the purpose of reminding you that your purchase is incomplete.
Categories of personal data: Any details you have entered in your shopping basket in relation to the incomplete purchase (see “Purchases” above for more information on the details we collect from any purchase).
Legal basis for processing: Processing is necessary for our legitimate interest and yours in reminding you of your incomplete purchase.
Storage period: We will delete your data, one month after the payment reminder, unless there is another legal basis for keeping it (such as a valid purchase contract). It is possible to reject it by contacting email@example.com.
Purpose of the treatment : When browsing our website, we will process your personal data to improve our website and for marketing purposes.
Personal data categories : IP address, user-generated data from cookies (for example, clicks, pages viewed, page views, time spent, products viewed and clicked, orders, average value of orders).
Legal basis for the treatment : The treatment is carried out based on the consent that you provide us if you accept our performance cookies and targeting cookies (see "Cookies" below). In relation to strictly necessary cookies, our treatment is essential for our legitimate interest in being able to provide you with a website that works when you visit and use the services provided on DanielWellington.com. Learn more in "Cookies".
Storage period: The storage period for each of our cookies can be found in our .
Purpose of the treatment : We will treat your personal data in order to carry out risk analysis, fraud prevention and risk management.
Categories of personal data : Identity (first and last name), delivery address/billing address, telephone number, email address, order history, payment history, user-generated data and purchases (clicks and history of the user), information about how our digital services are used.
Legal basis for processing : Processing is necessary for our legitimate interests in preventing fraud and managing risk.
Storage period : We will delete any personal data used for this purpose every six months, unless there is another legal basis for retaining your data. If a purchase is canceled due to fraud prevention, we will delete your personal data two years after the unsuccessful purchase.
Purpose of the treatment : When you visit one of our stores, we may carry out surveillance actions with cameras (if so, there are signs in the store informing of the surveillance) and, therefore, process moving images of you collected through our surveillance cameras in order to (i) prevent and investigate crimes against property and against employees and (ii) prevent fires.
Categories of personal data : Images and video recordings related to the visitors of our stores and the date, time and place of the same.
Legal basis for processing : Processing is necessary for our legitimate interests in protecting our property and ensuring a safe workplace for our employees.
Storage period : We will process your personal data for 72 hours unless we are required by law or regulation to continue processing. Afterwards the personal data will be deleted.
Processing purpose : We will analyze your personal data to compile aggregate tracking data (including to analyze visitor use of our sites by tracking information such as page views, traffic flows, search terms and clicks) for the purpose of in order to continually offer a more pleasant experience.
Categories of personal data : IP address, user-generated data from cookies (for example, clicks, pages viewed, page views, time spent, products viewed and clicked, orders, average value of orders), geographic location (country only), correspondence and feedback regarding our products and services, technical data (for example, language, IP address, device type, browser settings, time zone, operating system, platform), information about how you have interacted with us, that is, how you have used our services, response times, page errors, how you arrive and how you leave the site, etc.
Legal basis for the treatment : The treatment is carried out based on the consent that you provide us if you accept our performance cookies (see "Cookies" below). Learn more in "Cookies".
Storage period: The storage period for each of our performance cookies can be found in our .
Purpose of the treatment: We use third-party advertising platforms, such as Facebook, Google, YouTube, Instagram, etc., to send you messages directed to you, based on your behavior and browsing pattern, at specific times and locations on these platforms to increase the effectiveness of our advertising campaigns. Your personal data is shared with third-party advertising platforms, who will try to adjust your profile in their database to determine the optimal time and place (the page you are browsing) to show you an advertisement for Exis Watches. We also need to analyze information necessary to understand the impact of our advertising. If you do not agree to us tracking your data for this purpose, you may still see advertisements for Exis Watches on other platforms at random. You can learn more about how our advertising partners help us achieve this purpose by visiting their sites (relevant links can be found in our cookie settings (see link below under "Cookies").
Categories of personal data: IP address, user-generated data from cookies (for example, clicks, pages viewed, page views, time spent, products viewed and clicked, orders, average value of orders), geographic location (country only).
Legal basis for the treatment: The treatment is carried out based on the consent that you provide us if you accept our targeting cookies (see "Cookies" below).
Storage period: The storage period for each of our targeting cookies can be found in our .
Please note that the above storage periods do not apply to the extent that Daniel Wellington is required to retain your personal data (in whole or in part) under applicable mandatory law (for example, accounting laws).
Only persons who need to process personal data for the aforementioned purposes have access to your personal data. We may need to share your personal data with our group companies. In addition, we may need to allow our vendors to access your personal data when they perform services on our behalf, primarily to provide support and maintenance of IT systems, storage services, and marketing. Any transfer of data outside of the EU/EEA is done in accordance with data protection laws. Our international transfers of personal data (including transfers to our group companies and suppliers outside the EU/EEA) are based on the EU Commission's standard contractual clauses. The standard contractual clauses can be found here .
We also share your personal data with other personal data controllers. These controllers could be authorities (police, Tax Agency or other authorities), if we are required to share them by law or due to suspected criminal activity, and transport companies so that they can process and deliver your order. When your personal data is shared with other controllers, they will be responsible for your personal data and we will turn to them for more information about how they process your personal data.
In accordance with current laws, you can exercise the following rights:
Right of access : You can request access to your personal data at any time. We will provide you with a copy of your personal data, upon request, in a standard electronic form.
Right to rectification : You have the right to rectify any inaccurate personal data and to complete any incomplete personal data.
Right to erasure ('right to be forgotten') : In some circumstances (including processing your data with your consent), you can request that we delete your personal data. Please note that this right is not unconditional. Therefore, if you choose to invoke this right, it may not result in an action on our part.
Right to object : You have the right to object in relation to the processing of your personal data, such as when we do so in our legitimate interest. This right also applies to the processing of your personal data for direct marketing purposes.
Right to restriction of processing : In some circumstances you can request the restriction of processing of your personal data. Please note that this right is not unconditional. Therefore, if you choose to invoke this right, it may not result in an action on our part.
Right to data portability : You have the right to receive your personal data (or to have it transferred directly to another data controller) in a structured way, in a type format that is readable by machines.
The right to provide instructions upon death: You have the right to provide us with instructions on how we should manage your personal data after your death.
To be transparent, we have summarized the cookies used on our website below.
By clicking on the “cookie settings” button below, you will find a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool on a regular basis to maintain as accurate a list as possible.
We classify cookies into the following categories:
• Strictly necessary cookies
• Performance cookies
• Targeting cookies
• Functional cookies
• Social network cookies
You can reject each category of cookies (except those strictly necessary) by accessing our .
We have adopted the relevant technical and organizational security measures to protect your personal data against loss and to protect it against access by unauthorized persons. Some of the relevant security measures we have taken include the implementation of secure private connections, traceability, disaster recovery, and access limitations. We regularly review our security policies and procedures to ensure that our systems are safe and secure.
Last updated: 2022-12-05